Terms of Use
The terms and conditions governing use of our services
Last updated: September 2024
Acceptance of Terms
By accessing and using the crisp-path website and services, you accept and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.
These terms constitute a legally binding agreement between you and crisp-path. Please read them carefully before proceeding.
Description of Services
crisp-path provides professional career services, including but not limited to:
- Resume and CV writing
- LinkedIn profile optimisation
- Interview coaching and preparation
- Career strategy consultation
- Job search planning
- Salary negotiation coaching
The specific deliverables and scope of each service are outlined at the time of booking and in any service agreement provided.
User Obligations
When using our services, you agree to:
- Provide accurate, current, and complete information
- Maintain the confidentiality of any account credentials
- Use our services only for lawful purposes
- Not misrepresent your identity or qualifications
- Cooperate with our consultants in good faith
- Respect the intellectual property rights of crisp-path
Payment Terms
Payment is required at the time of booking unless otherwise agreed in writing. We accept major credit cards and other payment methods as indicated on our website.
All prices are listed in Australian Dollars (AUD) and include applicable taxes. Prices are subject to change without notice, though any changes will not affect services already booked.
Refund Policy
Our refund policy is as follows:
- Cancellation more than 48 hours before a scheduled consultation: Full refund
- Cancellation within 48 hours of a scheduled consultation: 50% refund
- No-show or cancellation after the scheduled time: No refund
- For document services, cancellation before work commences: Full refund
- For document services, cancellation after work has begun: Partial refund based on work completed
Refunds will be processed within 10 business days using the original payment method.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of crisp-path or its content suppliers and is protected by Australian and international copyright laws.
Documents created as part of our services become your property upon full payment. However, we retain the right to use anonymised examples of our work for training and promotional purposes unless you request otherwise in writing.
Limitation of Liability
Our services are designed to support your career development, but we cannot guarantee specific outcomes such as job offers, salary increases, or interview success. Career outcomes depend on many factors beyond our control, including market conditions, individual effort, and employer decisions.
To the maximum extent permitted by law, crisp-path shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.
Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.
Disclaimer
While we strive to provide high-quality career services and advice, our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will meet your specific requirements or expectations.
The career advice and strategies we provide are based on our professional experience and industry knowledge, but individual circumstances vary. We recommend considering multiple sources of advice and making decisions based on your unique situation.
Confidentiality
We treat all information you provide as confidential. We will not share your personal or professional information with third parties without your consent, except as required by law or as outlined in our Privacy Policy.
Similarly, any proprietary information about our methodologies, processes, or business practices that we share with you during our engagement should be treated as confidential.
Dispute Resolution
If you have a concern or complaint about our services, please contact us first to attempt to resolve the matter informally. We are committed to addressing client concerns promptly and fairly.
Any disputes that cannot be resolved informally shall be governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for the resolution of any disputes.
Modifications to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.
We encourage you to review these terms periodically to stay informed of any updates.
Termination
We may terminate or suspend your access to our services at any time, with or without cause, if we believe you have violated these terms or engaged in conduct detrimental to our business or other clients.
Severability
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
Contact Information
For questions about these Terms of Use, please contact us:
Email: [email protected]
Address: Level 12, 350 Collins Street, Melbourne VIC 3000, Australia