GDPR Compliance

Last updated: September 2024

Overview

crisp-path is committed to compliance with the General Data Protection Regulation (GDPR) for all individuals located in the European Economic Area (EEA) and the United Kingdom. This page outlines how we handle personal data in accordance with GDPR requirements and explains the rights available to you.

Data Controller

For the purposes of GDPR, crisp-path acts as the data controller for personal information collected through our website and services. We determine the purposes and means of processing your personal data.

Contact details:
crisp-path
Level 12, 350 Collins Street
Melbourne VIC 3000, Australia
Email: [email protected]

Legal Basis for Processing

We process personal data only when we have a valid legal basis under GDPR. The legal bases we rely upon include:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contractual necessity: Where processing is necessary to perform our contract with you or to take pre-contractual steps at your request
• Legal obligation: Where processing is necessary to comply with our legal obligations
• Legitimate interests: Where processing is necessary for our legitimate interests, provided these do not override your rights and freedoms

Your Rights Under GDPR

If you are located in the EEA or UK, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects on you.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases or where we receive numerous requests, we may extend this period by a further two months, in which case we will notify you.

We may request specific information from you to help us confirm your identity and ensure your right to access the information or exercise other rights.

International Data Transfers

As we are based in Australia, your personal data may be transferred to and processed in Australia. When we transfer personal data from the EEA or UK to Australia, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Our standard retention period for client records is seven years following the completion of services, unless a longer period is required by law.

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and regular security assessments.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and will notify you directly if the breach is likely to result in a high risk to your rights and freedoms.

Complaints

If you are dissatisfied with how we have handled your personal data or any privacy query, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this is the data protection authority in your country of residence. For UK residents, this is the Information Commissioner's Office (ICO).

Updates to This Policy

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.